System Administration & Collaboration
Google Workspace (9 years, Super Admin)
- Subject matter expert for Google Workspace apps and services
- Managed user license assignments, new user setup, and offboarding (including archiving and accessing former staff data)
- Configured email groups, routing rules, email signatures, and monitored email security (SPF/DKIM, spam)
- Managed shared drives, calendar events, and permissions across the organization
- Troubleshot Google Workspace issues, including Gmail, Calendar, Drive, Meet, and Voice
Bullhorn ATS (3 years)
Bullhorn Back Office (8 years)
Onboarding365 (8 years)
- Administered licenses, user types, and system configurations
- Managed support tickets and prioritized user requests
- Configured integrations, including Onboarding 365 for contract employees and VMS Sync for requisitions
- Developed and customized reports, managed duplicate data, and resolved form submission errors
- Configured QuickBooks Web Connector for invoicing and payroll integration
FileMaker (10 years)
- Managed homegrown database with continuous productivity and collaboration enhancements for 20+ users
- Reorganized database schema and conducted ongoing benchmark testing to improve performance
Software & License Management
- Managed software licenses for Adobe Creative Suite, Bitdefender, Microsoft Office 365, Slack, and Calendly
- Provided user training, configured events, and supported integrations for productivity tools
- Assisted with security, endpoint monitoring, and software installation and troubleshooting across the organization
Websites & Data Integrations
Website Administration (WordPress, WP Engine, GravityForms)
- Managed and updated website content and plugins
- Administered domain registration (Hover) and email service (Mailgun) for form integrations
- Managed DNS (Dyn/Oracle) and AWS backups for legacy data storage
- Spam prevention via Google reCAPTCHA
Automation & Integrations (APIs, Zapier)
- Integrated three applicant forms with Bullhorn ATS
- Automated workflows for candidate interviews and resume submissions, syncing data across platforms
- Managed integrations between web forms, Google Drive, and applicant tracking systems
IT & Onboarding/Offboarding
IT Administration
- Set up and configured hardware for employees, performed troubleshooting and maintenance, and conducted security assessments
- Maintained secure records of passwords and access to sensitive systems
- Managed hardware and software inventory
- Wrote documentation for IT, back office, and recruiting procedures in Google Docs and Trainual
Onboarding & Offboarding
- Managed onboarding for new employees, including hardware setup, software installation, and technology overviews
- Conducted offboarding by resetting hardware, archiving data, and deactivating accounts/licenses